Shipping Policy – Safrax Inc (Canada)
Effective Date: 12/25/2025
Last Updated: 12/25/2025
This Shipping Policy applies to all orders placed through https://www.safrax.ca (the “Website”). By placing an order, you agree to the terms outlined below.
Safrax Inc (“Safrax,” “we,” “us,” or “our”) is committed to providing clear information regarding order processing and delivery for customers using our Canadian website.
1. Shipping Destinations
Safrax.ca accepts orders for delivery within Canada.
Orders are fulfilled based on inventory availability and logistical considerations.
2. Shipping Origin
Orders placed on safrax.ca may be shipped:
- From within Canada, or
- From outside Canada, including the United States
The shipping origin is determined by product availability, warehouse location, and operational efficiency.
3. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or statutory holidays are processed on the next business day.
- Processing time does not include shipping transit time.
Processing times may be extended during peak periods, promotions, or unforeseen circumstances.
4. Shipping Methods & Carriers
We use reliable national and regional carriers, which may include:
- Canada Post
- UPS
- Other courier or logistics providers
The carrier and service level are selected at our discretion to ensure efficient delivery.
5. Estimated Delivery Times
Estimated delivery times vary depending on destination and carrier:
- Urban and metropolitan areas: 3–7 business days
- Rural or remote areas: 5–10 business days
Delivery times are estimates only and are not guaranteed.
6. Shipping Rates
- Shipping fees are calculated at checkout based on order size, weight, destination, and shipping method.
- Promotional shipping offers may be available for a limited time and will be clearly displayed during checkout.
- Shipping charges are non-refundable once an order has shipped.
7. Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information, when available.
- Tracking updates depend on the carrier and may take up to 24 hours to appear.
Safrax is not responsible for delays or inaccuracies in carrier tracking systems.
8. Address Accuracy
Customers are responsible for ensuring shipping information is accurate and complete at checkout.
Safrax is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Failed delivery attempts due to address errors
Additional shipping fees may apply for reshipment.
9. Customs & Delivery Considerations
For orders shipped from outside the destination country:
- Shipments may be subject to customs processing
- Delivery times may be affected by customs clearance procedures
- Any actions, delays, or requirements imposed by customs authorities or carriers are outside Safrax’s control
Safrax is not responsible for delays resulting from customs or carrier procedures.
10. Lost, Delayed, or Damaged Shipments
If your order is lost, delayed beyond reasonable expectations, or arrives damaged:
- Please contact us within 48 hours of delivery or the expected delivery date
- Include your order number and relevant details
Safrax will review the situation and work with the carrier when appropriate. Resolutions are handled on a case-by-case basis.
11. Undeliverable or Returned Shipments
If an order is returned due to:
- Failed delivery attempts
- Incorrect or incomplete address information
- Refusal by the recipient
Safrax may contact you to arrange reshipment. Additional shipping charges may apply.
12. Force Majeure
Safrax is not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:
- Weather conditions
- Natural disasters
- Carrier disruptions
- Labor disputes
- Government actions or regulations
13. Changes to This Shipping Policy
Safrax reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of the Website constitutes acceptance of the updated Shipping Policy.
14. Contact Information
For shipping-related questions or assistance, please contact:
Safrax Inc
📧 Email: support@safrax.com
📍 Address:
8 The Green
Dover, DE 19901
United States
United States