Return & Refund Policy – Safrax Canada
Effective Date: 12/25/2025
Last Updated: 12/25/2025
This Return & Refund Policy applies to all purchases made through https://www.safrax.ca (the “Website”).
Safrax Inc (“Safrax,” “we,” “us,” or “our”) proudly stands behind its products and its customers.
Our philosophy is simple:
100% customer satisfaction.
100% confidence in our product efficiency.
Unmatched customer service.
We believe Safrax products are among the most effective solutions available worldwide, and we are committed to ensuring every customer feels supported, respected, and satisfied.
1. Our Satisfaction Commitment
Safrax stands behind:
- The quality and effectiveness of its products
- The honesty and transparency of its business practices
- The responsiveness and care of its customer service team
If you are not satisfied with your purchase for any reason, we strongly encourage you to contact us. We take every concern seriously and make every reasonable effort to provide a fair and satisfactory resolution.
Your satisfaction matters to us more than a transaction.
2. Our Approach to Returns & Resolutions
Rather than applying rigid rules, Safrax reviews each situation individually and in good faith.
Depending on the circumstances, we may offer:
- A replacement product
- A refund
- Store credit
- Product guidance or alternative solutions
All resolutions are handled on a case-by-case basis, with the goal of ensuring a positive customer experience.
3. Return Eligibility
You may request a return or resolution if:
- The request is made within 30 days of delivery, and
- The product is unused, unopened, and in its original packaging, or
- The product arrived damaged, defective, or incorrect
Due to the nature of our products, opened or used items may not be eligible for return. However, this does not prevent us from reviewing your situation and proposing an appropriate solution.
4. Products Not Eligible for Return
For safety, regulatory, and quality reasons, returns may not be accepted for:
- Products that have been opened or used
- Products damaged due to misuse or improper handling
- Items returned without prior authorization
This does not limit your ability to contact us for support or assistance.
5. How to Contact Us for a Resolution
To request a return, refund, or assistance, please contact:
Include:
- Your order number
- A brief description of the issue
- Photos, if applicable
Please do not send products back without first contacting us.
6. Return Shipping
- Return shipping costs are the responsibility of the customer unless the issue resulted from a Safrax error (e.g., damaged or incorrect item).
- Original shipping fees are non-refundable once an order has shipped.
Safrax is not responsible for items lost or damaged during return transit.
7. Refunds
If a refund is approved:
- Refunds are issued to the original payment method
- Processing times vary depending on the payment provider
- Shipping costs are refunded only when applicable
Refunds are issued after review and approval.
8. Exchanges & Replacements
If a product arrives damaged, defective, or incorrect:
- We may offer a replacement at no additional cost
- Alternative solutions may be proposed depending on availability
Our goal is to make things right.
9. Exceptional Customer Care
Safrax is committed to providing best-in-class customer service.
We value long-term relationships with our customers and take pride in:
- Fast responses
- Honest communication
- Fair resolutions
We do not treat customers as case numbers — we treat them as partners.
10. Abuse Prevention
While we strive to be generous and fair, Safrax reserves the right to:
- Refuse or limit returns in cases of abuse or fraudulent activity
- Request additional information when necessary
This policy ensures fairness for all customers.
11. Changes to This Policy
Safrax may update this Return & Refund Policy from time to time. Updates will be posted on this page with a revised effective date.
Continued use of the Website constitutes acceptance of the updated policy.
12. Contact Information
For questions, support, or return requests:
Safrax Inc
📧 Email: support@safrax.com
📍 Address:
8 The Green
Dover, DE 19901
United States